Emberwood Creative recognises the trust that you place when providing your personal data, and I am committed to being transparent and respectful in the ways I handle your information.
This policy tells you how I collect and use your information, and your rights in having your personal data protected. Emberwood Creative may make changes to this policy from time to time, so please check back occasionally. This policy was last updated on the 24th May 2018.
How Data is Collected
When you place an order with Emberwood Creative, I will ask and therefore collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number and product selections from you. If you are unwilling to share this information with Emberwood Creative then I am afraid I will be unable to accept your order as this is needed to correspond with you.
How Data is Stored
Emberwood Creative will retain the information that you provided for as long as it is needed to administer the relationship I have with you and for the purposes for which it was originally intended. All data held is protected using up to date industry standard procedures to keep it safe and secure and to prevent loss or unauthorised access. In some cases, I will need to retain your details to meet legal requirements, such as the records I am required by law to keep regarding shipping. When I do not require your information any more, it will be disposed of securely.
Emberwood Creative will not record nor take your credit card or other payment information. The payment process is undertaken by bank transfer, or by Paypal for orders. At no time will you enter payment details onto www.emberwoodcreative.com
How Data is Used
Emberwood Creative confirm that any Personal Information which you provide to me and any User Information from which I can identify you, is held in accordance with the registration I have with the Information Commissioner's Office. I use your information only for the following purposes:
Processing your order and communicating with you to ensure that all details of the order fit your requirements;
Delivering your order which requires me to give your name (or the name of the recipient of the order if different to that of the purchaser), delivery address and contact telephone number only, to my third party delivery courier;
For statistical or survey purposes to improve this Website and its services to you;
To serve website content to you;
To administer this website;
For legal reasons, such as maintaining records of invoiced goods;
If I am requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, I am entitled do so.
In case you wish to make a new order with Emberwood Creative
You agree that you do not object to me contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
How and Why your Data is Shared
Your Personal Information may be disclosed to reputable third parties who will deliver your order. Emberwood Creative requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. I will not release your Personal Information to any company outside of Emberwood Creative for mailing or marketing purposes.
Using Images of your Stationery
I like to keep the images and information on my site and social media channels up to date and so I take photos of most of the items that I make and I then may use these on my website collection pages, on my blogs or as part of my advertising campaigns or social media from time to time. You will be asked whether you agree to me using these images when you confirm your order by signing the Emberwood Creative Terms and Conditions. This agreement is not assumed and, if you change your mind and would prefer that I do not photograph your item, please let me know via email at
Your Updated Rights Regarding your Data that I Hold
With effect from the 25th May 2018, the General Data Protection Regulation will ensure that all individuals have the following rights:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.
Please contact me if you feel that any information that I have about you is inaccurate and needs to be corrected. You can contact me if you wish to object to the way that your data is being processed, to withdraw your consent for processing, to make a complaint about the use of your data or to request that your data is deleted. You have the right to ask for a copy of the information that I hold about you. This is known as a Subject Access Request and you can to allow me to provide this information to you.
If you feel that I have not handled your data correctly, you can get information on your rights through the Information Commissioners Office at https://ico.org.uk/for-the-public/
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